1.  Payment Related
2.  Order Related
3.  Shipping Related
3.1  Take note :Volumetric Weight

Air and economy sea Volumetric Weight: Length X Height X Width (CM) / 6000


The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.
Why there is volumetric weight on it , normally because the size is big and the item are small .
This is a common calculation as all the courier have also stated at their website like dhl , fedex ,gdex .



Exp 1 :

Actual weight :3kg

Dimension 40cm x 20cm x 60cm / 6000 =8kg

8kg is more than 3kg ,                                                                                                           

Therefore 8kg X 2 X RM5.50 =RM88                                                                                                                      


Exp 2 : 


Dimension 15cm x 20cm x 28cm / 6000=1.4kg                                                                                             

3kg is more than 1.4kg ,

Therefore 3kg X 2 X RM5.50 =RM33

3.2  Can I cancel my parcel?
3.3  Will the parcel arrive before or after ETA?
4.  Delivery Related
5.  After Sale Issues
6.  Member Account / Credits
7.  Ship For Me Related
8.  Others