|1. Payment Related|
It’s the cash balance in your account to purchase item or pay international shipping fee. All refund from cancelled orders or orders out of stock, will be credited into it. It can used to pay for your new orders or bills.
The exchange is floating, it changes from time to time. Current effective exchange rate is 1.50.
|2. Order Related|
When have to choose special item ways?
The Item include
If you are not sure about it , feel free to ask us !
Yes, you can add in new orders anytime. However in order to ship all orders together in one parcel, please wait all of your orders reached to warehouse then arrange to ship out these orders in "Arrange ship".
It depends on the status of your orders ( charges may applied).
|3. Shipping Related|
Air and economy sea Volumetric Weight: Length X Height X Width (CM) / 6000
The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.
Why there is volumetric weight on it , normally because the size is big and the item are small .
This is a common calculation as all the courier have also stated at their website like dhl , fedex ,gdex .
Exp 1 :
Actual weight :3kg
Dimension 40cm x 20cm x 60cm / 6000 =8kg
8kg is more than 3kg ,
Therefore 8kg X 2 X RM5.50 =RM88
Exp 2 :
Dimension 15cm x 20cm x 28cm / 6000=1.4kg
3kg is more than 1.4kg ,
Therefore 3kg X 2 X RM5.50 =RM33
No, once the parcel is order confirm , ready to ship or submit to ship , we can't cancel it for you any more.
It could have already been packed and handled to logistic company even the status has not been updated yet.
Yes, it's possible. The ETA date is an estimation, 95% of parcels will arrive on or before ETA date. However, it could also arrive after ETA date when uncontrollable situations like custom inspection, clearance delay, vessel or flight delay or bad weather happen.
|4. Delivery Related|
You can trace at section my shipment , click the tracking number and it will show the update or copy paste or tracking number in this website : www.tbtracking.com
You can check out the more information of shipping fees and duration time taken for each freight method in the international shipping fee
Yes, all the parcel will be be delivered to your address directly. Our international shipping is door to door service.
|5. After Sale Issues|
Insurance is not compulsory. The charges for insurance are 5% of the item price.
It depends, not all sellers will offer to refund.
Typical solutions provided by sellers are partial refund or return the product for full refund, repairing, one to one exchange etc.
We can help you negotiate with the sellers for possible solutions after receiving your feedback on the issue with supporting pictures and descriptions.
You may as well bear the shipping cost incur duiring the process.
However, some of the sellers may reject any form of compensation if they deny the responsiblity of the product issues.
|6. Member Account / Credits|
|7. Ship For Me Related|
Yshopmall cannot ship items that are prohibited or require special handling due to exporting country, importing country or items which may cause danger, damage or delay of international shipping, including but not limited to:
Controlled or prohibited products:
You will be held responsible and liable if such items are confiscated or abandoned or if there is any extra cost incurred for purchasing and shipping such items.
Upon registration, you will have a unique overseas address for "Ship for Me" service.
You would contact, pay and get the seller to ship the items to our warehouse. We would then receive your parcel, hold, consolidate and ship them to Malaysia for you.
Take photo of the product - RM2/photo.
Inspection / test product
We can help you test the product - RM5
If the status is pending pay and you request for repack the charges - RM8
If the status is pending pay and you request to add item the charges - RM8
Return the item to seller
From malaysia to china seller is around rm50/kg
From guangzhou warehouse to seller is depends on the seller location.
Warehouse fulfillment services
Free for first 2 month , calculate from the date warehouse received.
After 2 month - RM1/DAY/PARCEL
After 5 month - we will thrown the parcel
If the status is submit ship or pending pay charges - RM2
If the status is shipped we are unable to change it .
Change shipping method
If change shipping method from air to sea or sea to air or change to different courier charges - RM8
Hope for your understanding as we need time and material to work it out.
This service are free , meaning if you choose this service we will help you to unpack the small boxes and pack into one parcel to save more space on it , but there is disadvantage if there is missing item , it is hard to trace whether is seller din send out the item or being stolen .